Customer Care
Customer Service
Welcome to Rumme Customer Service! We are here to ensure that your shopping experience is smooth and enjoyable. If you have any questions or need assistance, please don’t hesitate to reach out to us.
How to Contact Us
📩 Email: support@rumme.com
📞 WhatsApp: (+62) [WhatsApp Number]
📍 Address: [Business Address]
Operating Hours
⏰ Monday – Friday: 09:00 AM – 06:00 PM (WIB)
⏰ Saturday: 10:00 AM – 03:00 PM (WIB)
🚫 Sunday & National Holidays: Closed
Services We Offer
✅ Product Information – Have questions about our jewelry? We’re happy to help!
✅ Order Assistance – Need help placing an order or tracking your package? We’ve got you covered.
✅ Returns & Exchanges – Learn more about our return and exchange policies.
✅ Care & Maintenance – Get tips on how to take care of your jewelry to keep it shining.
At Rumme, your satisfaction is our priority. We look forward to assisting you! 💛
1. About Rumme
Q: What is Rumme?
A: Rumme is a jewelry brand inspired by the Sanskrit word for “spacious.” We celebrate authenticity, diversity, and self-acceptance, encouraging you to embrace life one step at a time.
2. Orders & Shipping
Q: How do I place an order?
A: Simply browse our collection, add your favorite pieces to the cart, and proceed to checkout. You will receive an order confirmation via email after completing your purchase.
Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping fees and delivery times vary based on location.
Q: How long does shipping take?
A: Orders within Indonesia typically arrive in 2-5 business days, while international orders may take 7-14 business days.
Q: How can I track my order?
A: Once your order is shipped, we will send you a tracking number via email. You can use it to track your package.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns and exchanges within 7 days of receiving your order, provided the item is unused and in its original packaging.
Q: How do I request a return or exchange?
A: Please contact our customer service at support@rumme.com with your order details.
4. Jewelry Care
Q: How do I take care of my Rumme jewelry?
A: To maintain the quality of your jewelry, avoid contact with water, perfume, and harsh chemicals. Store it in a dry place when not in use.
5. Payments & Promotions
Q: What payment methods do you accept?
A: We accept credit/debit cards, bank transfers, and digital wallets.
Q: Do you offer discounts or promotions?
A: Yes! Follow us on social media and subscribe to our newsletter for exclusive offers.
6. Contact Us
Q: How can I reach customer service?
A: You can contact us via email at support@rumme.com or WhatsApp at (+62) [WhatsApp Number]. Our team is happy to assist you!
At Rumme, we want you to love your jewelry. If you’re not completely satisfied with your purchase, we offer a hassle-free return and exchange policy.
Return & Exchange Policy
✅ Return Period: You can return or exchange an item within 7 days of receiving your order.
✅ Condition: Items must be unused, undamaged, and in their original packaging.
✅ Non-Returnable Items: Personalized, custom-made, and final sale items cannot be returned or exchanged.
How to Request a Return or Exchange
- Contact Us – Email us at support@rumme.com with your order number and reason for return/exchange.
- Approval & Instructions – Our team will review your request and provide return instructions.
- Ship the Item – Send the item back using a trusted shipping service. Return shipping costs are the customer’s responsibility.
- Processing – Once we receive the item, we will inspect it and process your refund or exchange within 5-7 business days.
Refund Policy
💳 Refund Method: Refunds will be issued to your original payment method.
⏳ Processing Time: Please allow 7-14 business days for the refund to reflect in your account.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. We will replace the item at no additional cost.
For further assistance, feel free to reach out to our Customer Service at support@rumme.com or WhatsApp (+62) [WhatsApp Number].
Your satisfaction is our priority! 💛
Finding the perfect fit for your jewelry is essential. Use this guide to ensure your Rumme pieces fit comfortably and beautifully.
Ring Size Guide
How to Measure Your Ring Size
Using a Ring You Own:
- Measure the inner diameter of your ring (in mm).
- Match it with the size chart below.
Using a String or Paper:
- Wrap a thin strip of paper or string around your finger.
- Mark where the ends meet and measure the length (in mm).
- Compare it with the circumference in the chart below.
Ring Size Chart
| Ring Size | Inner Diameter (mm) | Circumference (mm) |
|---|---|---|
| 5 | 15.7 | 49.3 |
| 6 | 16.5 | 51.9 |
| 7 | 17.3 | 54.4 |
| 8 | 18.1 | 57.0 |
| 9 | 19.0 | 59.5 |
📌 Tip: Your fingers may swell slightly during the day. Measure your ring size in the evening for the best fit.
Bracelet Size Guide
How to Measure Your Bracelet Size
- Use a measuring tape or string to wrap around your wrist where you want to wear the bracelet.
- Mark the point where it meets and measure the length (in cm).
- Add 1-2 cm for a comfortable fit.
Bracelet Size Chart
| Wrist Size (cm) | Recommended Bracelet Size (cm) |
|---|---|
| 14 – 15 | 16 – 17 |
| 16 – 17 | 18 – 19 |
| 18 – 19 | 20 – 21 |
📌 Tip: If you prefer a snug fit, choose a size closer to your wrist measurement. For a looser fit, size up.
Necklace Size Guide
Necklace Length Chart
| Length (inches) | Style | Placement |
|---|---|---|
| 14″ – 16″ | Choker | Around the neck |
| 18″ – 20″ | Princess | Below the collarbone |
| 22″ – 24″ | Matinee | Above the bust |
| 28″ – 36″ | Opera | On the bust or lower |
| 36″+ | Rope | Below the bust |
📌 Tip: Consider layering different lengths for a stylish look.
If you need further assistance, feel free to contact Rumme Customer Service at support@rumme.com or WhatsApp (+62) [WhatsApp Number].
Happy shopping! 💛
At Rumme, we create jewelry that embodies authenticity, diversity, and self-acceptance. To keep your pieces looking beautiful over time, follow these simple care tips.
1. Daily Care Tips
✅ Avoid Water & Moisture – Remove your jewelry before showering, swimming, or washing hands to prevent tarnishing.
✅ Keep Away from Chemicals – Perfume, lotions, and household cleaners can damage the finish of your jewelry. Apply these products first, then wear your jewelry.
✅ Remove Before Sleeping & Exercising – Sweat and friction can cause wear and tear over time.
2. Cleaning Your Jewelry
🛁 Gentle Cleaning: Use a soft cloth or a jewelry polishing cloth to wipe away dirt and oils.
💧 Deep Cleaning: Soak in warm water with mild soap for a few minutes, gently scrub with a soft toothbrush, then rinse and pat dry.
❌ Avoid Harsh Cleaners: Do not use bleach, alcohol, or abrasive materials that may scratch or damage your jewelry.
3. Storage Tips
📦 Store Separately – Keep each piece in a soft pouch or jewelry box to avoid scratches.
🌬 Avoid Humidity – Store in a dry place away from direct sunlight and humidity to prevent tarnishing.
💎 Use Anti-Tarnish Strips – Placing anti-tarnish strips in your jewelry box can help maintain the shine of your pieces.
4. Special Care for Different Materials
✨ Gold & Gold-Plated Jewelry – Clean with a soft cloth; avoid prolonged exposure to water and chemicals.
✨ Sterling Silver – Store in an anti-tarnish pouch; polish regularly with a silver cloth.
✨ Gemstones & Pearls – Wipe gently with a damp cloth; avoid chemicals and ultrasonic cleaners.
By following these care tips, your Rumme jewelry will remain timeless and elegant for years to come.
For any questions or assistance, feel free to contact us at support@rumme.com or WhatsApp (+62) [WhatsApp Number].
💛 Wear your uniqueness with confidence!
At Rumme, we create jewelry that is meant to last. However, we understand that wear and tear can happen over time. That’s why we offer a repair service to help restore your beloved pieces.
What We Can Repair
🔹 Broken Chains or Clasps – Fixing or replacing damaged chains and clasps.
🔹 Loose or Missing Stones – Replacing lost stones or securing loose ones.
🔹 Plating Restoration – Replating gold or silver jewelry to bring back its shine.
🔹 Resizing (Limited to Certain Styles) – Adjusting ring or bracelet sizes if applicable.
How to Request a Repair
- Contact Us – Email support@rumme.com with a photo of the item and a description of the issue.
- Assessment & Quotation – Our team will review your request and provide repair options, estimated costs (if applicable), and turnaround time.
- Send Your Jewelry – Ship the item to our repair center following the provided instructions.
- Repair Process – We will carefully restore your piece, which typically takes 7-14 business days depending on the complexity.
- Return & Delivery – Once repaired, we will ship the item back to you safely.
Repair Policy
✅ Warranty Repairs – If your jewelry experiences a manufacturing defect within 30 days of purchase, we will repair it free of charge.
✅ Paid Repairs – For damages caused by normal wear and tear, repair costs may apply. You will receive a price estimate before proceeding.
✅ Non-Repairable Items – Some heavily damaged or altered pieces may not be repairable. We will inform you if this is the case.
Shipping & Costs
📦 Shipping Costs: Customers are responsible for shipping fees to our repair center. We cover the cost of return shipping for warranty repairs.
📍 Repair Location: Repairs are processed at our official service center. Details will be provided upon request.
For further inquiries or to request a repair, please reach out to us at support@rumme.com or WhatsApp (+62) [WhatsApp Number].
💛 We’re here to help keep your Rumme jewelry as beautiful as the day you got it.
Welcome to Rumme. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully.
1. General
These Terms & Conditions govern your use of the Rumme website and services. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website constitutes acceptance of any changes.
2. Orders & Payments
All orders are subject to availability and confirmation of payment. We accept various payment methods, including credit cards, bank transfers, and digital wallets. Prices are listed in the designated currency and may change without notice.
3. Shipping & Delivery
Processing and shipping times vary based on location. Once an order is shipped, we are not responsible for delays caused by third-party couriers or customs procedures. Customers are responsible for any applicable taxes or duties.
4. Returns & Exchanges
We accept returns and exchanges within 7 days of receiving your order, provided the item is unused and in its original condition. Personalized and final sale items cannot be returned. Customers are responsible for return shipping costs unless the item is defective.
5. Product Information
We strive to display product images and descriptions as accurately as possible. However, variations in color and details may occur due to different screen settings or handmade craftsmanship.
6. Intellectual Property
All content on this website, including images, text, and designs, is the property of Rumme and may not be copied, reproduced, or distributed without our permission.
7. Limitation of Liability
Rumme is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Our liability is limited to the purchase price of the item in question.
8. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
9. Governing Law
These Terms & Conditions are governed by the laws of [Country/Region]. Any disputes arising from these terms will be resolved in the appropriate legal jurisdiction.
For any questions, please contact support@rumme.com.
By using this website, you acknowledge that you have read and agree to these Terms & Conditions.
At Rumme, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and use our services.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, shipping and billing addresses, payment details, and order history.
- Technical Data: IP address, browser type, device information, and browsing behavior on our website.
- Communication Data: Messages sent to our customer service team and interactions on social media.
2. How We Use Your Information
We use your personal data to:
- Process and fulfill your orders.
- Provide customer support and respond to inquiries.
- Improve our website, products, and services.
- Send promotional emails (you can opt out anytime).
- Prevent fraud and ensure website security.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:
- Shipping & Payment Partners: To process transactions and deliver orders.
- Service Providers: For website hosting, analytics, and marketing support.
- Legal Authorities: When required by law or to prevent fraud.
4. Data Security
We implement strict security measures to protect your personal information. However, no online transmission is 100% secure, so we encourage you to use strong passwords and keep your account details private.
5. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience. These cookies help us:
- Remember your preferences.
- Analyze website traffic and improve performance.
- Deliver relevant advertisements.
You can manage or disable cookies through your browser settings.
6. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal data.
- Opt out of marketing emails.
- Request details about how we use your data.
To exercise these rights, please contact us at support@rumme.com.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, so please review their policies before sharing your information.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and your continued use of our website signifies your acceptance of the updates.
9. Contact Us
If you have any questions about our Privacy Policy, please contact us at:
📧 Email: support@rumme.com
📍 Address: [Company Address]
Your privacy matters to us, and we are committed to keeping your information safe.